Lottoland relied too heavily on ineffective threshold prompts and inadequate information to determine how much players should be allowed to spend based on their income or wealth, the commission wrote. It allowed customers to register third-party debit cards, including those to a different name to their account, the regulator said. The company did not effectively review bank statements supplied by players to prove addresses, nor did it restrict accounts following source-of-funds requests, which violated required anti-money laundering policies. Lottoland’s violations included the fact that players frequently changing deposit limits was not considered a marker of harm and thus a cause for intervention, the regulator said on Thursday.Ĭustomer interactions were often generic, mostly an email detailing responsible gambling tools available, and “there was little evidence of interactions being adapted” to the extent of possible harm, the commission said.įurther, there was no evidence of adequate financial and affordability reviews conducted to determine whether a player was being harmed or at risk of harm.
Lottoland has been fined £760,000 by the UK Gambling Commission, handed a formal warning and faces new licence conditions for failures in social responsibility and money laundering.
